efund policy
For your convenience, we include a
pre-paid merchandise return label with every order. At this time,
this label is only valid for returns from the continental United
States. We are currently unable to offer a pre-paid merchandise
return label for international orders. If you use this label and opt
for a refund to your Bluefly account, we will cover the shipping
costs. However, if you use this label and instead request a refund
to your credit card, a return shipping fee of $6.95 will be deducted
from your refund. If you prefer, you may use any other return
shipping method at your own expense. Once we receive your order, we
credit the appropriate account within 10-14 business days; we also
send you an email to let you know the refund is complete.
no exchanges
We strives to offer you great
designer merchandise at the best possible value. In order to do so,
we may not always carry large quantities or every size. Therefore,
we unfortunately cannot process exchanges. If you would like a
different item or size, please return your original merchandise and
place a new order.
international returns
Bluefly is pleased to offer International Shipping with our partner,
Comerxia, Inc. Now you can ship most of our items to over 40
countries around the world!
returning a gift?
If you received a gift and want to
return it, please complete the Gift Recipient section on the return
form that's included in every order. We can either refund the credit
card used to purchase the gift or refund your account. If you do not
already have an account, please create one by clicking on My Account
on the bottom of any of our web pages. Note: if you do not specify a
refund method, we will automatically refund the credit card used by
the purchaser.
